Our Money-Back guarantee policy lasts 30 days. Within this period you can try out our products and if it is not the right fit, you can return the product to us for a full refund. Please contact us at firstname.lastname@example.org. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a full refund.
We provide refunds in case the goods is unopened, damaged, not the one you ordered or does not function as it should.
In the unlikely event of being dissatisfied with your purchase, please contact us at email@example.com. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
LATE OR MISSING REFUNDS
Allow up to 14 days to process and refund your money. If you haven’t received a refund by then, please first check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective, damaged or not the one you ordered. If you need to exchange it for the same item, send us an email at email@example.com with a description of a problem and a photographic proof enclosed.
CUSTOMS AND DUTIES
We are NOT responsible for any duties and/or import taxes that you may be subjected to. Duties and taxes, if applicable, will be charged at the customer’s expense and refunds cannot be issued if you choose not to pay the charge. If you live in the US, please disregard this paragraph.